Frequently Asked Questions
Find answers to common questions about our e-bikes, services, and policies.
An e-bike is a bicycle equipped with an integrated electric motor that can be used for propulsion. Many e-bikes offer pedal-assist, where the motor boosts your own pedaling power, and some also have a throttle for motor-only power.
Most e-bikes are legally limited to a top motor-assisted speed of 20 MPH (Class 1 and 2) or 28 MPH (Class 3). Our high-performance MadBoss bikes can go significantly faster and are intended for off-road use.
In New Hampshire, Class 1, 2, and 3 e-bikes are generally treated like traditional bicycles. No driver's license, registration, or insurance is required to operate them on public roads and bike paths where bicycles are allowed.
Class 1: Pedal-assist only, with a maximum assisted speed of 20 MPH. Class 2: Throttle-assisted, with a maximum motor-powered speed of 20 MPH. Class 3: Pedal-assist only, with a maximum assisted speed of 28 MPH.
Absolutely! We strongly encourage test rides. It's the best way to find the perfect e-bike for your needs. Stop by our shop in Derry, NH to try one out.
Consider your primary use (commuting, trails, leisure), desired range, motor type (hub vs. mid-drive), and comfort features. Our team is here to help guide you through the selection process to find the bike that fits you perfectly.
The range of an e-bike can vary widely from 20 to over 100 miles. It depends on factors like battery capacity (Ah), rider weight, terrain, tire pressure, and the level of pedal assist used. Each product page lists an estimated range.
Most e-bike batteries take between 3 to 6 hours to charge fully from empty using a standard wall outlet. The exact time depends on the battery's size and the charger's output.
Most of our e-bikes feature removable batteries, allowing you to charge them either on the bike for convenience or off the bike by bringing the battery inside your home or office.
A modern lithium-ion e-bike battery is designed to last for hundreds of charge cycles. With proper care, you can expect your battery to last for 3 to 5 years before its capacity significantly diminishes.
To maximize battery life, avoid storing it in extreme temperatures (hot or cold), try not to let it drain completely, and if storing for a long period, keep it at a partial charge (around 40-70%).
E-bikes require similar maintenance to traditional bikes (checking tire pressure, cleaning the chain, brake adjustments). However, the electrical components (motor, battery, controller) are generally maintenance-free. We recommend a professional tune-up at least once a year.
Yes, e-bikes are designed to be water-resistant and can be ridden in the rain. However, you should avoid deep puddles and never use a pressure washer to clean your bike, as it can force water into sensitive electrical components.
We are a full-service shop! We handle everything from basic tune-ups and flat tire repairs to complex motor diagnostics and battery replacement for most major e-bike brands.
While New Hampshire law does not require adults to wear a helmet, we strongly recommend it for all riders. E-bikes can reach higher speeds than traditional bikes, and safety should always be a top priority.
A hub motor is located in the hub of the front or rear wheel, providing a "pushing" or "pulling" sensation. A mid-drive motor is located at the bike's crankset and leverages the bike's gears, often resulting in better climbing ability and a more natural-feeling ride.
Pedal-assist is a mode where the electric motor provides power only when you are pedaling. Most bikes offer multiple levels of assistance, allowing you to choose how much of a boost you want, from a gentle push to a powerful surge.
A throttle is a feature (usually a twist-grip or thumb lever) that allows you to engage the motor without pedaling, similar to a scooter. Class 2 e-bikes have throttles limited to 20 MPH.
Fat tires offer excellent stability and traction, making them fantastic for riding on trails, sand, or snow. For purely pavement riding, they can have more rolling resistance than a standard commuter tire. The "better" choice depends on where you plan to ride.
Yes, but it's important to use a bike rack that is specifically rated to handle the weight of e-bikes, which are typically heavier than non-electric bikes. We can recommend and supply e-bike-rated car racks.
Yes! We carry a wide range of accessories, including helmets, locks, lights, cargo racks, and bags to enhance your ride and keep you safe.
At this time, we do not offer financing options directly. All purchases can be made via credit/debit card or cash in-store.
We offer a return policy on new, unused e-bikes within a specific timeframe. Please see our in-store policy for complete details as conditions apply.
We are located at 22 E. Broadway in Derry, New Hampshire, right across from Mary Ann's Restaurant. All online orders are for in-store pickup at this location.
Our current hours are Tuesday through Saturday, from 9:00 AM to 4:00 PM. We are closed on Sundays and Mondays. Please check our Contact page for the most up-to-date information.
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